Shipping Policy

Shipping Policy

We ship globally (excluding some remote regions and parts of Asia). All orders are processed within 1-2 business days before dispatch.

Shipping Methods & Timeframes

Note: Delivery times are estimates and may vary based on destination and customs processing. You will receive a tracking number once your order ships.

Accepted Payment Methods

We accept: VISA, MasterCard, JCB, and PayPal.

Returns & Exchanges Policy

Just as our Quick Release spring bars allow for swift changes, our returns process is designed for efficiency and clarity. We aim to resolve any issue with the precision we apply to crafting our Sailcloth and Rubber Dive straps.

Key Policy Summary

• Return Window: 15 days from the date of delivery.
• Condition: Items must be unworn, in original packaging with all tags and accessories.
• Process: Initiate via email, receive an RMA, ship items back, await processing.
• Refund Method: Original payment method.
• Refund Timeframe: 5-10 business days after we receive and inspect the return.

Eligibility & Conditions

To be eligible for a return or exchange:

• The request must be initiated within 15 days of the delivery date.
• The item must be unworn, unused, and in its original condition.
• All original packaging, tags, labels, and accessories (like OctoPod tools or spring bars) must be included.
• A proof of purchase or order number is required.

Non-Returnable Items & Situations

To maintain our high standards of quality, hygiene, and customization, the following cannot be returned or exchanged:

• Personalized or Customized Straps: Any strap altered from its standard configuration at your request.
• Opened or Used “Accessories”: Individual accessory items (like separate spring bars from the OctoPod System) that have been opened from their original packaging.
• Final Sale Items: Any item explicitly marked as “Final Sale” on the product page.
• Damaged Due to Misuse: Products damaged due to improper use, modification, or wear and tear.

Analysis Note: This policy reflects our focus on precision engineering and high-performance materials. Personalized items and opened small accessories are exempt to ensure quality and hygiene standards for all customers.

The Return & Exchange Process: A Step-by-Step Guide

Step 1: Initiate Your Request

Within 15 days of delivery, contact our support team at [email protected] with your order number and details. Use the template below to ensure we have all necessary information.

Step 2: Receive Your RMA & Instructions

We will email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not ship items without an RMA.

Step 3: Package and Ship

Securely package the item(s) in their original packaging, include all components, and affix the RMA number visibly on the outside. Ship to:

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong or defective item). We recommend using a trackable and insured service (like DHL, FedEx, or EMS).

Step 4: Inspection & Processing

Once received, our team will inspect the item(s) to ensure they meet our return conditions. This process typically takes 3-5 business days.

Step 5: Completion

• For Returns: Upon approval, your refund will be processed.
• For Exchanges: We will ship the replacement item once the return is approved. If the desired replacement is unavailable, we will process a refund or contact you for an alternative.

Refund Information

• Method: Refunds are issued to the original payment method used for the purchase (VISA, MasterCard, JCB, or PayPal).
• Timeline: Please allow 5-10 business days for the refund to appear in your account after we have approved it. Processing times vary by your financial institution.
• Deductions: The original shipping cost is non-refundable. For exchanges, we will cover the standard shipping cost for the replacement item.

Return Request Email Template

To expedite your request, please copy, paste, and fill out the following template when emailing us at [email protected]: