Engineered for Precision, Honored with Integrity

At Zuludiver, we engineer every component—from our 1973 British Military straps to our OctoPod System—for unmatched performance and reliability. We stand behind our products with the same commitment to excellence. If your purchase doesn’t meet your expectations, our straightforward returns and exchanges process is designed for your convenience and peace of mind.

Key Policy Summary

Return Window: 15 days from the date of delivery.

Condition: Items must be unworn, in original packaging with all tags and accessories.

Process: Initiate a return via email, receive an RMA, ship items back, await processing.

Refund Method: Original payment method.

Refund Timeframe: 5-10 business days after we receive and inspect the return.

Our Returns Philosophy

Just as our Quick Release spring bars allow for swift changes, our returns process is built for efficiency and clarity. We aim to resolve any issue with the precision we apply to crafting our Sailcloth and Rubber Dive straps.

Eligibility & Conditions

To be eligible for a return or exchange:

  • The request must be initiated within 15 days of the delivery date.
  • The item must be unworn, unused, and in its original condition.
  • All original packaging, tags, labels, and accessories (like OctoPod tools or spring bars) must be included.
  • A proof of purchase or order number is required.

Non-Returnable Items & Situations

For hygiene, safety, and customization reasons, the following cannot be returned or exchanged:

  • Personalized or Customized Straps: Any strap altered from its standard configuration at your request.
  • Opened or Used “Accessories”: Individual accessory items (like separate spring bars from the OctoPod System) that have been opened from their original packaging.
  • Final Sale Items: Any item explicitly marked as “Final Sale” on the product page.
  • Damaged Due to Misuse: Products damaged due to improper use, modification, or wear and tear.

Analysis Note: Based on the website’s focus on precision engineering (e.g., OctoPod System, Quick Release) and high-performance materials, personalized items and opened small accessories are logically exempt to maintain quality standards and hygiene.

The Return & Exchange Process: A Step-by-Step Guide

  1. Initiate Your Request: Within 15 days of delivery, contact our support team at [email protected] with your order number and details about the item you wish to return or exchange.
    Please use the template below to ensure we have all necessary information.
  2. Receive Your RMA & Instructions: We will email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not ship items without an RMA.
  3. Package and Ship: Securely package the item(s) in their original packaging, include all components, and affix the RMA number visibly on the outside of the package. Ship to:

    Zuludiver Watch Straps Store – Returns
    1225 Clover Drive
    Colorado Springs, CO 80903
    USA

    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong or defective item). We recommend using a trackable and insured service (like DHL, FedEx, or EMS).
  4. Inspection & Processing: Once received, our team will inspect the item(s) to ensure they meet our return conditions. This process typically takes 3-5 business days.
  5. Completion:
    • For Returns: Upon approval, your refund will be processed.
    • For Exchanges: We will ship the replacement item once the return is approved. If the desired replacement is unavailable, we will process a refund or contact you for an alternative.

Refund Information

  • Method: Refunds are issued to the original payment method used for the purchase (VISA, MasterCard, JCB, or PayPal).
  • Timeline: Please allow 5-10 business days for the refund to appear in your account after we have approved it. Processing times vary by your financial institution.
  • Deductions: The original shipping cost is non-refundable. For exchanges, we will cover the standard shipping cost for the replacement item.

Return Request Email Template

To expedite your request, please copy, paste, and fill out the following template when emailing us at [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Zuludiver Support Team, I would like to request a [Return / Exchange] for an item from my order. Order Number: #[Insert Your Order Number] Order Date: [Insert Order Date] Product Name: [e.g., 1973 British Military NATO Strap, OctoPod System Kit] Reason for Return/Exchange: [e.g., Incorrect size, change of mind, defect] I confirm that the item is unworn, in its original condition, and includes all original packaging and accessories. Please provide the RMA number and return instructions. Best regards, [Your Full Name] [Your Shipping Address] [Your Email Address] [Your Phone Number – Optional]

Exchanges

Need a different size, color, or style? The exchange process follows the same steps as a return. In your initial request, clearly state the desired replacement product. We will process the exchange once the original item is received and inspected. Availability of the requested item is subject to stock.

Need Assistance?

Our community-driven support team is here to help. For any questions regarding returns or exchanges, contact us:

Email: [email protected]
Mail: Zuludiver Watch Straps Store, 1225 Clover Drive, Colorado Springs, CO 80903 USA
Website: watchstrapssales.com

We strive to acknowledge all inquiries within 24 business hours.

Premium Engineering. Unmatched Versatility.

© Zuludiver Watch Straps Store. This policy is subject to change. Last updated in reference to our operational practices.

1973 British Military OctoPod System Quick Release Sailcloth Engineered for Security